Frequently Asked Questions
General FAQs
Am I required to flip my mattress?
Most Simmons® mattresses are built with a single-sided No-Flip design, eliminate the need to flip the mattress as upkeep. We suggest to rotate our No-Flip mattress every 60 days from head to foot to prevent continued compression of upholstered materials. For Simmons® two-sided mattresses, please follow the following tips for flipping and rotating.
What is the correct procedure to flip and turn my mattress?
Please refer to A1.
What is the purpose of flip and turn mattress periodically?
This will help relieve the compression on the upholstered materials which are soft and constructed to work with the coils to provide comfort and support at the same time.
I found my newly bought Simmons® mattress having deviation on length / width?
Simmons®, like all other bedding manufacturers, subscribes to the American National Standard for Bedding Products. Dimension sizes are allowed ±1.27cm (±0.5in) tolerance.
What type of bed frame should I use for my Simmons® mattress?
Please use a flat bed frame, other bed frames that lack support will cause the mattress to sag.
Could I sit on the edge of the mattress?
Please do not sit on the edge of the mattress, nor stand or jump on the mattress, as this will damage the coil structure of the mattress.
Does the 10-year warranty means I can replace the mattress free of charge during the warranty period?
If the replacement standard is met after the inspection, Simmons® will provide free product replacement at its discretion within the first two years after mattress purchase. From the first day of the third year to within ten years, the customer is required to pay for the replacement fees.
Hotel Beds
I am a Hotel Manager who is interested in Simmons® products for my hotel. Who should I contact?
Please email us at hkhospitality@simmons.hk or contact +852 2378-4881 for more information.
Warranty Process
Please have a copy of your sales invoice and your warranty card ready before making a warranty claim through our Customer Service:
- After you have notified Customer Service of the problem, an inspection of the product will be made by our inspector if necessary.
- With reference to the inspection results and our warranty policy, Customer Service will contact you for following up your claim.
- We don’t cover changes to your mattress that are caused by normal wear and tear or that result from circumstances or uses that go beyond the intended use of a mattress-namely, reclining and sleeping.
