Warranty

(1) Simmons® mattress

We not only care how Simmons® mattress improves your sleep quality, we intend to keep you sleep with quality through our comprehensive after-sales services and 10-year warranty.
 
» Online warranty registration
 
Learn more about our warranty policy details for different kinds of mattresses:
 
» Pocketed Coil Mattress / Boxspring
 
» Adjustable Bed
 

(2) Fjords® chair

Coverage

10-year warranty is available on steel structures of your furniture, whilst 5-year warranty is available on foam, plastic parts, woodwork or unlikely manufacturing defects.

Damages arose from abnormal household usage or induced by natural / artificial light exposure is excluded from our warranty service. Normal wear and tear after aging are also excluded.
 

Charge

We provide FREE service on inspection, repair and part replacement in the first year upon purchase. From the 2nd to 10th year, HK$200 per inspection and HK$200 per repair service will be charged. Additional charges will be applied if parts replacement is necessary, subject to quotation.
 

Registration

Please register by returning a completed warranty card (attached with your Fjords® Chair) within 14 days after delivery.

When service is needed, please contact our customer service team through hotline or email. To make the warranty valid, both the sales invoice and warranty card must be kept and presented at service.

Customer Service Hotline : (852) 2378 4848 
Email : enquiry@simmons.hk