Pocketed Coil Mattress

    
Pocketed Coil Mattress / Boxspring
1. How to take care of your Simmons® Pocketed Coil Mattress?
Flip and Turn Mattress
1. Simmons® Two-sided Mattress

Most Simmons® mattresses are built with a single-sided design. A Simmons® single-sided mattress does not have to be flipped to maintain warranty protection. For Simmons® two-sided mattresses, please follow the following tips for flipping and rotating.

  • Demonstration of flipping and rotating a mattress
    • 1. Move the mattress according to arrows 2. Position it across the bed 3. Raise mattress up as indicated
    1. Turn the mattress following the arrows. 2. Position it across the bed 3. Raise mattress up on its edge
    4. Lay down mattress gently as shown 5. Turn the mattress alternatively 6. Position the mattress well
    4. Lay the mattress down gently towards the head of bed. 5. Turn the mattress by pulling corners A and B alternately. 6. AND THERE....now the mattress has been turned and flipped.

    2. Simmons® Single-sided / No-flip Mattress 

    The mattress is built with a new single-sided design. Rotating the mattress every 60 days is recommended for relieving the continued compression on the upholstery. The mattress does not have to be flipped.


    Mattress care instructions that can help preserve warranty rights

    Do:

  • Do use a supportive, rigid, non-yielding foundation. Your mattress may become sagged if a non-supportive foundation is used.
  • Do use foundation that can fully support the centre, front, end and sides of the mattress.
  • Do use a quilted protector pad on your mattress at all times to avoid stains.

    • DO NOT:

  • Do not remove the white law label or the model name label. These labels serve as a means of identification to establish your warranty rights.
  • Do not bend or fold, stand or jump on the mattress as damage can occur.
  • Do not use cleaning fluids on your mattress; it may damage some of the materials.


    • How to get Simmons® Warranty service?
      Please click "Customer Service" in this website, then "Online warranty registration" to complete the registration within 14 days after acknowledgement receipt of the product. Alternatively, you may complete and return this warranty card with a copy of invoice to us within 14 days after acknowledgement receipt of the product. Please keep the original sales invoice to validate the warranty.

    Remarks:

    1. The warranty coverage starts from the date of delivery.
    2. Both sales invoice and warranty card must be presented to identify the product model and validate this warranty. SIMMONS® reserves the right to deny warranty coverage if the said supporting documents are not presented.

    What is covered in the limited warranty?

    Simmons® mattress / boxspring: 10-year limited warranty

    All Simmons® mattresses and box springs are covered by a 10-year limited warranty.  This warranty only covers product defects of a structural and manufacturing nature. Warranty period starts on the delivery date of the product. During the first two years of the warranty period, Simmons will, at its discretion, repair or replace a defective product for free.  From the third to the tenth year, a repair or replacement fee will be charged, at the number of years of ownership times one tenth of the prevailing official retail price. Under the warranty period, transportation cost for delivering the replacement will be borne by the customer.

    In case an identical model or material is not available, Simmons reserves the right to substitute a comparable model or material, and the price difference shall be borne by the customer.


    What is excluded under this warranty?

    This warranty does not apply to and excludes:

  • Firmness preference of the product.
  • Normal body impression(s) of 38 mm (~1.5 “) or less.
  • A productthat is soiled, burnt, stained or has received obvious abuse or improper care,  such as sitting on the product’s edges, folding, setting upright, bending, standing or jumping on the product.
  • Cover (fabric), bent border / grid wires
  • Mattress handles. The handles are designed for positioning the mattress only. Never use the handles to support the weight of the mattress.
  •  A mattress not used with a proper foundation.  Examples of an improper foundation include net or slat type bed frame, a foundation of a different size, and a foundation that provides inadequate support to the mattress etc.
  • Adjustable Bed.
  • Claims made outside Hong Kong or Macau.
  • Transportation, inspection or removal cost of product.


    • View warranty details for other Simmons® products:
  • Adjustable Bed